1 Information We Collect

When you place an order or contact us, we collect only the necessary details to fulfill your request:

• Personal Details: Your full name, contact phone number, and email address.
• Delivery Information: Accurate home or office shipping address for doorstep parcel delivery.
• Order Details: Product choices (e.g., monitor model, laptop specs), purchase invoices, and warranty registration.
• Technical Data: Browser type, IP address, and cookie identifiers used strictly to improve website performance and secure checkout.

2 How We Use Your Information

We use your collected details for clear, business-related purposes:

• Processing, packing, and dispatching your orders safely.
• Sending order confirmations, tracking codes, and status updates via SMS or Phone.
• Validating official product warranties and processing after-sales service or replacements.
• Preventing fraudulent transactions and ensuring overall store security.

3 Information Sharing & Third Parties

We never sell, rent, or trade your personal information to third-party marketers. Your data is shared strictly with trusted partners essential to providing our services:

• Courier Services: Verified delivery partners across Bangladesh to bring packages to your address.
• Payment Gateways: Secure mobile banking (bKash/Nagad) and bank processing channels. We do not store sensitive payment PINs or card details.

4 Data Security

We implement standard digital and physical security protocols to prevent unauthorized access, alteration, or disclosure of your personal data. Only authorized personnel have access to customer ordering systems.

5 Your Rights & Choices

You have the right to review, update, or request the deletion of your account information stored with us at any time. Simply get in touch with our support team using the contact channels below.