At Valley Tech BD, under the leadership of Sk Atiqul Islam, we aim to ensure complete customer satisfaction. Because computer hardware, laptops, curved displays, and networking devices are sensitive electronics, we have established clear guidelines for returns, replacements, and refunds.
1 Valid Grounds for Return or Replacement
You are eligible to request an exchange or replacement under the following conditions:
- Dead on Arrival (DOA) / Manufacturing Fault: The product does not power on or function properly right out of the box.
- Physical Damage During Transit: Visible shipping damage reported with continuous unboxing video proof within 24–48 hours of delivery.
- Incorrect Model Shipped: The product delivered does not match your ordered model, specification, or brand.
2 Non-Returnable & Non-Refundable Items
Returns, exchanges, and refunds will not be accepted in the following circumstances:
- Physical burns, electrical surges, bent CPU pins, cracked monitor panels, or water/liquid spillage caused by customer handling.
- Missing manufacturer box, serial barcodes, packaging accessories, power adapters, or original receipts.
- Products with opened or activated digital licenses/operating software.
- Simple "change of mind" once the factory box seal has been opened and tested without defects.
3 How to Initiate a Return (4-Step Process)
STEP 01
Notify Us
Contact within 48h via call or email with unboxing video/photos.
STEP 02
Send / Bring Item
Visit our Uttara outlet or courier back with secure packaging.
STEP 03
Technical Check
Our engineers test the reported defect within 24–48 hours.
STEP 04
Resolution
Receive your brand new replacement unit or full refund.
4 Refund Methods & Timelines
- Replacement First: In case of defect, our primary priority is providing an identical brand new unit.
- If Out of Stock: If an exact replacement model is not available in stock, you may choose an alternative product or request a 100% money refund.
- Refund Processing Time: Refunds are disbursed within 3 to 7 business days via the original payment channel (bKash, Nagad, or Bank Transfer).
